What if I don't see what I'm looking for on your website?
If you don’t see what you’re looking for on our website, please contact us. Many times items can be sourced for you! Check back often to see the ever-evolving inventory.
Do you offer delivery and setup services?
Yes. We offer delivery, setup and takedown services. Let us know if you’d like this service, and we can include it in your rental agreement.
Can I change my order after it has been placed?
We understand that things can change, so we will do our best to accommodate any changes to your order. Please contact us as soon as possible if you need to make changes.
What if something is damaged or missing?
We take great care to ensure that our rental items are in good condition, but accidents can happen. Please notify us immediately if there is any damage or if something is missing, and we will work with you to resolve the issue.
Can I cancel my order?
We understand that sometimes things don’t go according to plan. If you need to cancel your order, please let us know as soon as possible. A raincheck will be given that is good for up to one year.
How far in advance should I place my order?
We recommend placing your order as far in advance as possible to ensure availability. We accept orders up to one year in advance, but please note that availability is on a first-come, first-served basis.
Can I see the items before I rent them?
While we don’t have a traditional showroom, we’re happy to schedule a time for you to visit our warehouse to view specific rental items by request. Please contact us to arrange a visit.
When is payment due?
A 25% down payment is due to secure the rental on your special day and the balance is due 2 weeks prior to your event.