Pike Road Event & Party Rentals, LLC

Rental Agreement and Policies

Thank you for choosing Pike Road Event & Party Rentals! We are honored to be part of your special event. Our goal is to provide clean, high-quality rental equipment and dependable service so you can enjoy your event with confidence.

The following Rental Agreement and Policies are designed to answer common questions and ensure a smooth rental experience for everyone. By paying your reservation deposit, you acknowledge that you have read, understood, and agree to these policies.

  1. Reserving Your Rental
  • A 25% non-refundable deposit is required to reserve your rental items and event date.
  • Your reservation is confirmed once your deposit has been received.
  • Deposits are non-refundable under any circumstances, including cancellations due to weather, pandemics, quarantines, or government restrictions.
  • If your event date changes, we will gladly transfer your reservation to another available date, subject to availability.
  • Because we reserve equipment specifically for your event, these policies allow us to fairly manage inventory reserved exclusively for our customers.
  1. Payments
  • The remaining balance is due two (2) weeks before your event.
  • Once final payment has been received, no refunds will be issued.
  • If your event must be canceled after final payment, we may issue a rain check or rental credit valid for up to one year, at our discretion.
  1. Delivery and Pickup

We will contact you approximately one week before your event to coordinate delivery.

  • Deliveries may occur one to three days before your event, depending on scheduling, event size, and delivery routes.
  • Requested delivery days or times may be accommodated when possible and may require an additional fee.
  • Standard delivery includes placing rental items in one convenient ground-level location.

Additional delivery charges may apply if:

  • Equipment must be carried up or down stairs.
  • Elevator access is required.
  • Delivery vehicles cannot easily access the location.
  • Additional labor or delivery time is required.

Unless setup service has been purchased, customers are responsible for setting up and taking down tables and chairs.

At pickup, all equipment should be returned to the same location where it was delivered.

If additional breakdown, loading, or labor is required at pickup, additional charges may apply.

  1. Preparing for Delivery

Please ensure the delivery area is:

  • Clean
  • Accessible
  • Free of vehicles, decorations, furniture, and other obstacles

Our delivery team is not authorized to move personal property.

If site preparation delays our crew by more than 10 minutes, a labor charge of $10.00 for each additional 10-minute interval may be assessed.

Customers are responsible for obtaining any permits, licenses, or permissions required for installation.

  1. Caring for Rental Equipment

We take pride in providing clean, well-maintained equipment for every event. We ask that all rental items be treated with the same care you would give your own belongings. From delivery until pickup, you are responsible for the safekeeping of all rented equipment.

Equipment Care

Please do not:

  • Use staples, nails, tacks, or pins on any rental equipment.
  • Use tape on rental equipment, except on the underside of tables.
  • Move rental equipment from the original delivery location without our written approval.

Customers are responsible for any damage resulting from these actions.

Damage, Loss, and Cleaning

Customers are responsible for rental equipment while it is in their possession.

Additional charges may apply for:

  • Damaged equipment
  • Missing items
  • Theft or disappearance
  • Excessive cleaning
  • Equipment left exposed to weather (excluding tents)

Equipment damaged beyond repair will be charged at its replacement cost.

Reasonable cleaning fees may be charged for equipment returned excessively dirty.

China, Glassware, Flatware, and Food Service Equipment

If glassware, china, flatware, or food service equipment is broken, please return the damaged item in its original rack or place it safely aside for pickup.

Replacement charges may apply for excessive missing items.

Linens

Please return all linens:

  • Dry
  • Free of food and debris
  • Without mildew

Replacement charges may apply for linens that are burned, torn, permanently stained, or damaged by mildew. Missing linen hangers will also be charged.

Equipment Inspection

Please inspect all rental items upon delivery.

If you notice missing or damaged items, notify us immediately before use.

If equipment becomes unsafe during your event, discontinue use and contact us. When available, we will repair or replace equipment affected by normal use.

  1. Weather Policy

Outdoor events are always subject to weather conditions.

Customers assume all weather-related risks associated with their event.

Rental charges remain due regardless of rain, wind, flooding, extreme temperatures, or other weather conditions beyond our control.

  1. Rental Equipment Ownership

All rental equipment remains the property of Pike Road Event & Party Rentals, LLC.

Equipment may not be sold, loaned, subleased, or moved from the delivery location without our written permission.

  1. Liability

Customers are responsible for using all rental equipment safely and appropriately.

Pike Road Event & Party Rentals, LLC is not responsible for injuries, property damage, delays, or losses resulting from misuse of rental equipment or circumstances beyond our control.

Customers agree to indemnify and hold harmless Pike Road Event & Party Rentals, LLC from claims arising out of their use of rental equipment.

  1. Late Returns and Outstanding Balances

Equipment must be available for pickup at the agreed-upon time.

Late returns may result in additional rental charges.

Equipment not returned within ten (10) days may be considered lost, and replacement costs will apply.

Past-due balances may incur:

  • A finance charge of 1.5% per month (minimum $5.00)
  • Collection costs
  • Court costs
  • Reasonable attorney fees

Customers authorize Pike Road Event & Party Rentals, LLC to charge the payment method on file for unpaid balances, damages, shortages, cleaning charges, or other authorized adjustments related to this rental agreement.

Thank you for choosing Pike Road Event & Party Rentals! We appreciate your business and look forward to helping make your event a success. If you have any questions about these Rental Agreement and Policies, please contact us before your event. We're always happy to help.